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Terms of Service

Last updated: 21 October 2025

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Welcome to GrantSpider (the Company). By accessing or using our services, you (the Customer) agree to these Terms of Service.
 

1. Privacy and Data Protection

1.1 Data Storage and Location
All Customer data is stored securely on servers located in the European Union (EU). For processing tasks, the Company may use EU- or US-based large language model (LLM) services under GDPR-compliant safeguards.

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1.2 Data Collection
The Company may collect:

  • Information provided by the Customer (e.g., project descriptions, uploaded documents, account details).

  • Usage data (e.g., features accessed, interactions within the platform).

The Company does not collect data for third-party advertising or profiling.

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1.3 Data Usage
Customer data is used solely to:

  • Deliver the services requested.

  • Recommend functionalities that may be useful.

  • Ensure system security and improve user experience.

The Company does not sell, share, or use Customer data for marketing purposes.

 

1.4 AI Model Processing
Customer data is never used by the Company to train AI models without explicit Customer consent. Third-party LLM providers engaged by the Company are contractually prohibited from using Customer data for their own training purposes.

 

1.5 Data Retention
Customer data will be retained only as long as necessary to provide services or as required by law. The Customer may request deletion of their data at any time.

 

1.6 Customer Rights under GDPR
The Customer has the right to:

  • Access, correct, or delete data.

  • Restrict or object to processing.

  • Receive a copy of data (data portability).

  • Lodge a complaint with a supervisory authority.

 

1.7 Security
The Company applies industry-standard technical and organizational measures to safeguard information.

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2. Intellectual Property

2.1 Customer Content
All content, documents, and data uploaded or generated by the Customer remain the Customer’s exclusive property. The Company processes such content only as necessary to provide the subscribed services.

 

2.2 Company Intellectual Property
The GrantSpider platform, software, algorithms, data structures, and trademarks are the exclusive intellectual property of the Company. The Customer receives a limited, non-exclusive, non-transferable license to use the platform during the subscription term.

 

2.3 Restrictions
The Customer may not:

  • Copy, redistribute, sublicense, or reverse-engineer the GrantSpider platform.

  • Use the service in ways that violate applicable laws or infringe third-party rights.

 

2.4 Feedback
If the Customer submits suggestions, feedback, or ideas, the Customer grants the Company a non-exclusive, royalty-free license to use such input for product improvement.

 

3. Service Use

3.1 Eligibility
The Customer commits that its users:

  • Are at least 18 years old or the legal age of majority in their jurisdiction.

  • Are subject to and will comply with all articles of this Agreement.

 

3.2 User Accounts and Responsibility
The Customer is responsible for the actions of its users and for ensuring compliance with this Agreement. 

Each user must maintain the confidentiality of their access credentials and must not share them with any other person or entity. Unauthorized access must be reported immediately. The Company is not liable for any losses or damages resulting from unauthorized use of Customer or user accounts.

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3.3 Service Availability
The Company provides grant discovery, proposal structuring, and workflow tools. Features may evolve, and the Company may add, modify, or discontinue functionalities. Service is provided “as is” and without warranty of uninterrupted availability.

 

3.4 Early Adopter Programme

In exchange for a discounted access to the service, the Customer:

  • Acknowledges that Early Adopter, Beta, or Pilot programmes conducted by the Company involve testing, experimentation, and potential errors, and therefore the quality, availability, and continuity of the Service cannot be guaranteed.

  • Commits to providing regular, constructive feedback to the Company regarding functionality, usability, performance, and any issues encountered during use.

  • Agrees that participation in the programme is intended to support product development and improvement and may result in significant changes to features, performance, or pricing before commercial release.

  • Undertakes not to disclose, distribute, or otherwise make available any information, materials, or impressions regarding the Service, including its features, performance, or pricing, to any third party without the prior written consent of the Company.

  • Undertakes not to disclose, share, distribute, or otherwise make available any information concerning IP or that could be of harm to the Company.

  • Agrees to make reasonable efforts to promote the Company and its Service in relevant and appropriate contexts (such as within its Department, Organization, Partner network, or professional and scientific associations) provided such promotion does not conflict with any confidentiality obligations.

  • 3. Authorizes the Company to use its logo on GrantSpider.com and on relevant social media platforms (including LinkedIn, X, Instagram, and TikTok) to announce and promote its participation in the Early Adopter Program.

  • Understands that the Company may modify, suspend, or terminate the Early Adopter Programme at any time, with or without notice, and that participation does not grant any right to renew access once the programme concludes.

 

4. Term and Termination

  • The Customer may terminate use at any time

  • Termination within 14 days from the initial subscription may qualify for a refund, unless part of the Early Adopter programme or similar

  • The Company may suspend or terminate accounts in case of breach of this Agreement or misuse of the service.

  • Termination does not affect ownership of Customer content.

 

5. Limitation of Liability

To the extent permitted by law:

  • The Company is not liable for indirect or consequential damages.

  • The Company’s total liability is limited to the amount paid by the Customer for the service in the 12 months preceding the claim.

  • The Company is not responsible for the outcome of grant applications or project results.

 

6. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the European Union and Italy.

 

7. Contact

For privacy or contractual inquiries, please contact:
support@grantspider.com

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