Privacy Policy

Last updated: 15 October 2025

GrantSpider (the Company) respects your privacy (the privacy of the Customer) and is committed to protecting your personal data. This Privacy Policy explains how we handle your information in accordance with the EU General Data Protection Regulation (GDPR).

1. Data Storage and Location
All Customer data is stored securely on servers located in the European Union (EU). For processing tasks, the Company may use EU- or US-based large language model (LLM) services under GDPR-compliant safeguards.

2. Data Collection
The Company may collect:

Information provided by the Customer (e.g., project descriptions, uploaded documents, account details).
Usage data (e.g., features accessed, interactions within the platform).

The Company does not collect data for third-party advertising or profiling.

3. Data Usage
Customer data is used solely to:

Deliver the services requested.
Recommend functionalities that may be useful.
Ensure system security and improve user experience.

The Company does not sell, share, or use Customer data for marketing purposes.

4. AI Model Processing
Customer data is never used by the Company to train AI models without explicit Customer consent. Third-party LLM providers engaged by the Company are contractually prohibited from using Customer data for their own training purposes.

5. Data Retention
Customer data will be retained only as long as necessary to provide services or as required by law. The Customer may request deletion of their data at any time.

6. Customer Rights under GDPR
The Customer has the right to:

Access, correct, or delete data.
Restrict or object to processing.
Receive a copy of data (data portability).
Lodge a complaint with a supervisory authority.

7. Security
The Company applies industry-standard technical and organizational measures to safeguard information.

8. Contact

For privacy-related inquiries, contact us at:
support@grantspider.com